fees upfront
Learn how we manage workplace investigations and find answers to frequently asked questions about our service.
Our free triage service helps you establish whether an investigation is necessary, or whether you have other options such as pursing informal resolution.
We’ll provide a detailed estimate and timeframe for delivering the report, and we’ll allocate the case to an investigator who is available to start within the timeframe you require.
Your investigator will draft the Terms of Reference for the investigation or use one supplied by you.
They will establish enquiry lines, draft letters, prepare question sets, conduct witness interviews, thoroughly review data sources and evidence.
The report will present all the facts in a simple and straightforward way with no jargon. We will refer to your policies as well as legislative frameworks. The appendices will be clearly referenced and ordered.
In summary, our ACAS-compliant reports clearly set out whether there is a case to answer and help ensure your decisions and outcomes are reasonable and defensible.
Using our excellent understanding of employment law, we can also advise whether to pursue a particular approach or to hold back, or whether to change strategy.
Employers are duty-bound to respond to a complaint, concern or issue raised in the workplace with an informed and fair decision about what to do next. Carrying out an investigation and using the report to inform the decision is vital. It will prove that your organisation has acted reasonably if the decision is challenged later on. If you don’t investigate you risk the escalation of the issue, followed by fines and reputational damage and damage to employee relations.
Making sure the investigation is objective, logical and meets best practice standards is vital to ensure managers can clearly determine whether formal or further action is needed.
In some cases you might think that a member of staff is intent on pursuing a case at Tribunal. However, a thorough investigation conducted with a systematic approach often acts as a significant deterrent.
We will respond to your initial enquiry within 24 hours, and follow it up quickly with an assessment during a confidential discussion over the phone or video call. You’ll then receive a detailed estimate of costs, broken down into each stage.
We start work as soon as you engage us, launching our enquiries while evidence is still fresh and available.
Your experienced investigator will lay out the plan for you so you know when to expect a report, and will keep you updated throughout on costs and timescales.
Talk to us for a free confidential assessment so you can move forward with confidence. Employment issues are complex and are always being tested in the courts, so we help our clients take a little time to clarify the position the organisation is in.
Together we help you nip issues in the bud and ensure fair process and proper practice from the outset.
We’re independent which enables your co-worker relationships to continue throughout the investigation. Our independent status takes the heat out of contentious issues.
We focus on your investigation, getting it done quickly and thoroughly to high standards.
Our extensive experience, quality assurance and professional indemnity provides your stakeholders and insurers with reassurance that risks from legal action, reputation damage and workforce engagement are being robustly mitigated.
We are sister company to a dedicated resource management and employment relations company, Kraft HR Consulting. This means we can provide advice and practical assistance in mitigating emerging issues that expose your organisations to the risk of further action. We also support cultural, systematic or procedural changes that will prevent similar or associated issues happening in the future.
Yes. We can join you at any point during a workplace dispute, issue or complaint. Our team can support you in a variety of ways:
We also provide training and mentorships so that in-house professionals can develop their own investigation and reporting skills.
It’s never too late for us to help. Seeking advice from reputable experts will be looked on favourably by an independent arbitrator or Judge at Employment Tribunal.
We have experience of thousands of cases so we can quickly give you a clear and independent appraisal of your position, helping you find options to improve your position and reduce your risks.
To start, we will listen to your case, ask some relevant questions, and give you a clear and honest assessment of the situation. We can then give you an estimate of costs.
Once you’ve signed off on the estimate, an investigator will contact you to take forward the investigation.
You’ll always know what our plan of action is. We’ll keep you up-to-date with projected costs and timescales. Your Associate will be available for discussions and progress reports throughout.
Client satisfaction is top priority for us. We are available and responsive and proactively keep you up-to-date.
Because investigations need to be carried out quickly, we are experienced and expert in working remotely. We gather evidence, conduct interviews and ensure full and thorough investigations are carried out using phone, video and email.
We will also provide in person support for clients, including during hearings and tribunals when required.
We charge using a competitive pay-as-you-go model with no retainer or account fees. We only invoice for work done, so we don’t charge on account unless requested to do so.
We do not pay commission for referrals from solicitors, legal advisors and insurers.
You do not incur costs from us for expensive legal consultants or office-based overheads.
When a team presented ‘alternative facts’ about a serious safety breach at work, were their perspectives different, or was one of them lying?
Discover our approach to handling sexual harassment allegations within the NHS when the accused denied them and a complex investigation was needed quickly
Enter an email address here to download a PDF version of the Kraft HR Practical Guide to Workplace Investigations, or click here to browse the web version.
“Really, really good support through the process – I would have struggled on my own. Any queries were answered straight away and I was coached to be confident. It’s been a really good learning curve.”
Greenwood Dale Academy Trust
“When they investigated employee misconduct, the service provided was personal, comprehensive and timely with the provision of clear, well researched advice and support.”
Cosmetic surgery clinic
“A quick and efficient mediation service delivered in a highly cost effective manner. Our practice is (now) a different place to work with good relations amongst all staff and partners. We contact KHR regularly for informal advice which usually puts us on the right track to deal with issues without additional support.”
General Practice, Nottingham
